Refund Process

1. Log in to neelsDB-export and go to your Orders tab. Tap or click on Return to create a request.

2. Select your applicable reason of return — based on which the option of exchange, where applicable, will appear. Three options will be available:

Exchange: Your order will be exchanged for a new identical product of a different size or color
Replace: The product in your order will be replaced with an identical product in case it is damaged or defective .
Refund: If the product of your choice is unavailable in your preferred size or color or model, or if it is out of stock,
you may decide that you want your money back. In this scenario, you may choose Refund to have your
money returned to you (See Step 6)

3. Depending on the kind of product you wish to return, your return request may have to undergo a verification process

4. Following verification, you will be required to confirm your decision based on the category of product ordered.

5. Keep ready all the requisite items necessary for a smooth returns process — including invoice, original packaging, price tags,

freebies, accessories, etc.

6. Pickup and Delivery of your order will be scheduled and details will be communicated in case of exchanges and replacements

7. Refund will be initiated and processed if applicable

8. Your request will be fulfilled according to neelsDB-exportreturns/replacement guarantee

NOTE: Be aware that for the above two buckets neelsDB returns policy applies as long as the items are unused, undamaged and

with all original tags & packaging intact.

NeelsDB Export